Privacy policy

We are PARTIZAN SECURITY s.r.o.
Registration number (IČO): 28909437,
VAT number (DIČ): CZ28909437,
Office located at: Křesomyslova 384/17, 140 00 Prague 4 - Nusle, Czech Republic.

We operate a B2B e-shop on the website b2b.pilotix.eu. For the provision of our services, the sale of goods and the operation of our website, we process some personal data. The processing of personal data is regulated in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) ("GDPR"), and by Act No. 110/2019 Coll.

I. Processing of personal data

A. Processing of personal data when using the contact form

If you inquire about our products and services, we will work with your contact information that you provide us, mainly through the inquiry form. They are: phone, email, first and last name, address.

For what reason?
We will contact you through them for further arrangements regarding goods and services.

On what legal basis?
This is processing on the basis of Article 6 paragraph 1 letter b) GDPR – contract negotiation, or implementation of pre-contractual measures at your request.

How long will we process personal data?
If we do not establish further cooperation, we will process your data for a maximum of 2 years from our last communication.

B. Processing of personal data in the case of purchase

If you make a purchase from us, we will work with the data you fill in for us. These are mainly invoicing data: name, surname, address, phone number, email.

For what reason?
We need to process personal data to fulfil our contract – to deliver our goods or services to you. We will also communicate with you via the contact details regarding the status of your order, possibly regarding complaints or your questions. We will continue to process personal data to fulfil our obligations arising from the law (mainly for accounting and tax purposes, as well as for export control and international sanctions compliance, and possibly for handling complaints and others).

On what legal basis do we process personal data?
This is processing on the basis of Article 6 paragraph 1 letter b) GDPR – fulfilment of the contract, and Article 6 paragraph 1 letter c) GDPR – fulfilment of our legal obligation.

How long will we process personal data?
For the duration of our service and then for the period required by law after the last provision of such service or delivery of goods.

C. B2B contractual relationships

Where we enter into a business relationship with a corporate customer, we and the customer each act as an independent controller with regard to the personal data of representatives, contact persons and other natural persons acting on behalf of the parties. Such data is processed for the conclusion, performance and administration of the agreement; for compliance with legal obligations, in particular in the fields of accounting, taxation, export control and international sanctions; and for the protection of our legitimate interests, in particular the prevention of fraud, the enforcement of claims and the demonstration of compliance with export control and sanctions law.

D. Newsletters (commercial communications)

If you are a purchasing customer and you did not opt out at the time of purchase, we may use your email address to send our newsletters.

On what legal basis?
§ 7 paragraph 3 of Act No. 480/2004 Coll., on certain information society services, allows us to do this, if you did not prohibit us from doing so during the purchase.

How long will we process personal data?
2 years since your last purchase. You can unsubscribe from the newsletter at any time via e-mail or contact us at e-mail: sales@pilotix.eu.

II. Who gets access to the data?

Your data will remain with us. Nevertheless, some companies or other persons work for us and get access to data because they help us run our e-shop. They are:

– the operator of the Shoptet e-shop platform: Shoptet a.s., registered office Dvořeckého 628/8, Břevnov, 169 00 Prague 6, ID number 28935675, registered at the Municipal Court in Prague, section B, file 25395;
– companies participating in the shipment of goods: General Logistics Systems Czech Republic s.r.o. (IČO 26087961), Průmyslová 5619/1, 586 01 Jihlava; Nova Poshta; FedEx; UPS;
– providers of marketing and analytics services, where such services are used (for example Google Ireland Limited and Meta Platforms Ireland Limited);
– providers of AI-assisted tools that support our operations and customer communication: Anthropic PBC (USA).

We process personal data primarily within the territory of the European Union. Some of our service providers may be located outside the European Union (for example in the United States); in such cases the transfer is safeguarded by appropriate mechanisms under the GDPR, in particular the European Commission's Standard Contractual Clauses. Where the delivery of your order requires a carrier located outside the European Union, the data necessary for the delivery is transferred to that carrier solely for the purpose of performing the delivery.

III. What else should you know?

Decisions in our company are not made on the basis of automated processing or profiling.

If you have any questions about personal data, please contact us at sales@pilotix.eu.

IV. Use of cookies

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognizes them on each subsequent visit.

Cookies perform various tasks, for example enabling efficient navigation between web pages, remembering your preferences and overall improving the user experience. They can also ensure that the advertisements displayed online are better tailored to you and your interests.

We use the following cookies on the website:

– Necessary cookies: they are necessary for the operation of the website, for example, they allow you to log into secure parts of the website and other basic functionality of the website. This category of cookies cannot be disabled.
– Analytical/statistical cookies: for example, they allow us to recognize and determine the number of visitors and to track how our visitors use the website. They help us improve the way the site works. We only run these files with your prior consent.
– Advertising cookies: used to track preferences and allow you to display advertising and other content that best matches your interest and online behaviour. We only run these files with your prior consent.

Please note that third parties (including e.g. external service providers) may also use cookies and/or access data collected by cookies on the website.

Consent can be expressed through a check box contained in the so-called cookie bar. You can subsequently refuse cookies in the settings of your Internet browser, or set the use of only some of them.

V. Your rights in connection with the processing of personal data

The GDPR gives you, among other things, the right to contact us and ask for information about how we process your personal data, request access to this data and have it updated or corrected, or request restriction of processing; you can request a copy of the processed personal data, request in certain situations the erasure of personal data, and in certain cases you have the right to its portability. You can object to processing based on legitimate interest.

If you think that we are not handling the data correctly, you have the right to file a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), or to go to court with your claims.

These conditions are effective from July 2, 2026.